The Canadian Society of Customs Brokers Privacy Policy

At the CSCB, we respect and support your right to privacy and to the protection of your personal information. Should you choose to provide personal information to us, we make every effort to ensure that your information is protected. This policy applies to all individuals who provide personal information to us. A Privacy Officer who is responsible for the Association's compliance with this Policy has been appointed.

The CSCB collects and uses personal information provided by member firm representatives, CCS designates and students solely for the following purposes, where applicable:

1. to enable communication;
2. for admission to courses, registration and management of the course including exam administration;
3. to provide scholarships and awards;
4. to provide products and services requested;
5. to provide income tax receipts;
6. to process payment for the products and services requested;
7. to provide information to that individual about related products and services in which the individual might be interested;
8. to support analysis, research, and management of educational, membership, marketing and public relations programs;
9. to identify and meet professional development needs;
10. to enable access to the restricted areas of the CSCB website;
11. to meet statutory and regulatory requirements; and
12. for research and planning purposes

People who are neither member firm representatives, nor CCS designates nor students of the CSCB also can choose to provide personal information to us. This information is used solely to provide the products and services requested; to process payment for the products and services requested; to provide information to that individual about related products and services in which the individual might be interested and to respond to inquiries from that individual.

We collect personal information only for the purposes outlined above. We do not use or disclose personal information for any purpose other than those for which it was collected, except with your consent or as required by law. Your personal information will not be sold, traded or leased to other parties. Personal information is retained only as long as is necessary for the fulfillment of the purposes for which it was collected, or as required by law.

The only circumstances under which personal information may be disclosed to third parties is for the fulfillment of any of the purposes identified above, or as required by law. In those instances, the CSCB will make all reasonable efforts to ensure that the third party has appropriate security procedures in place for the protection of the personal information being transferred.

Accuracy - The CSCB will make all reasonable efforts to ensure that personal information provided to us is as accurate, complete, and current as required for the purposes for which it was collected. If you find any inaccuracies in our information, please inform us and we will make the appropriate corrections promptly. The CSCB relies on you to ensure that certain information, such as your contact information, is current, complete, and accurate.

Safeguards - The CSCB uses appropriate security safeguards to protect your personal information. Safeguards include physical, administrative, and electronic security measures. All CSCB employees are required to follow the privacy standards we have established. In the course of daily operations, only those employees whose job responsibilities require them to access personal information, will have access to that information.

Consent - Unless we hear otherwise from you, your provision of personal information to the CSCB constitutes consent for us to collect, use, and disclose personal information for the purposes stated in this policy. You may refuse or withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Such a decision however could effect our provision of services to you. You may refuse or withdraw your consent by writing to the CSCB Privacy Officer and outlining your decision. The CSCB will acknowledge your request in writing.

Access - You have the right to access your personal information held by the CSCB. Upon request in writing to the Privacy Officer, you will be given access to that information. In certain exceptional situations, the CSCB may not be able to provide access to certain personal information that it holds about you. If access cannot be provided, the CSCB will notify you, in writing, of the reasons for the refusal.

Questions or Concerns - Any concerns about the privacy practices of the CSCB should be directed to Privacy Officer by telephone at 1-613-562-3543, by e-mail at privacyofficer@cscb.ca, or by regular mail at:

Canadian Society of Customs Brokers
Attn: Privacy Officer
320, 55 Murray St.
Ottawa, ON K1N 5M3