For maintenance purposes, the CCS/CADEX system will be unavailable on Saturday July 15, 2017 from 05:00 to 05:30 (ET) AND Sunday July 16, 2017 from 05:00 to 05:30 (ET).

CADEX, Customs Declaration Message (CUSDEC) B3s and AO notification of release queries transmitted to the CADEX system will be affected by this outage.

We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.

Action Required:

Please be prepared to resume transmission once the system is available.

Client Service /Contact Information:

Hotline: 1-888-957-7224 (option 1)

Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI. eMail support is also available for EDI applications, testing and general inquiries at [email protected] .

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.