Duplicate Cargo Control Numbers

If you receive a reject message on your release transaction for “invalid status of request/cargo control number” or “ccn in history” (error code 464 and T36) there is no need to contact the EDI hotline during the day or after business hours. These reject messages mean the cargo control number (CCN) has been used previously. In order to correct the reject, a new cargo control number is required from the carrier.

These are straightforward reject messages and no assistance is required from the EDI hotline to resolve this.

If you need to know where this cargo control was used, you may contact the carrier. Alternatively, you or the carrier may transmit a status query through the Release Notification System (RNS) which can provide this information. For more information on the status query function, please consult the RNS Electronic Commerce Clients Requirements Document (ECCRD). If needed, you may request a copy of the RNS ECCRD by email at [email protected].

Paper B3, cash entry and paper release service option

If you are seeking information regarding a paper B3, cash entry or any paper release service option (i.e., ACROSS service options 117, 174, 331) please contact the CBSA office where the request was submitted. Similarly, any follow up question on a paper RMD correction should be directed to the CBSA office where the RMD correction was submitted. These types of calls should not be directed to the Electronic Commerce Unit.

CFIA reject message

If you receive a reject message on your release transaction for error code 537 and the description of the reject message begins with CFIA; please do not contact the EDI hotline for assistance. This reject message was created by CFIA therefore if you need assistance in troubleshooting the reject, please contact the National Import Service Central (NISC) at 1-800-835-4486 or 1-905-795-7834.