We are currently unable to process inbound and outbound data for clients using the direct connects named Milgram. During this time, the CBSA is unable to receive all incoming data or send outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness through this direct connect. 

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Hotline:  1-888-957-7224

Regular Hours: Monday to Friday, 08:00 – 17:00 ET   Call the hotline for technical assistance and problems regarding the submission of trade data E.g. reject messages, via EDI or eManifest Portal.  eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7  Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions.  When calling the hotline, leave a detailed message and an officer will return your call.