Clients Affected: All importers, brokers and services providers who use EDI to transmit their data

This message is to advise you that there has been an Accounts Receivable Ledger (ARL) system issue that has affected some of the statement of accounts (SOA) issued this morning (October 25). As a result, all SOAs will be regenerated and issued tomorrow morning and will be dated October 26.

Should any amount on your SOA generated on October 26 differ from the SOA generated on October 25, please consider the one dated October 26 as the official one. In this case, while the SOA will indicate the due date to still be October 31, it has in fact been extended to November 1.

Consequently, if there is no differences between those two SOAs, your account has not been affected by this system issue and your payment due date remains unchanged and payment must be made by October 31.

For more information regarding the implementation of the ARL, visit the CARM page on the CBSA Web site. For technical issues related to receiving electronic statements, contact the CBSA’s Technical Commercial Client Unit (TCCU) by phone at 1-888-957-7224 (option 1) or by email at [email protected].