Clients Affected: All clients that receive RNS (Release Notification System) messages.

On Sunday March 5, 2017, the CBSA released further eManifest functionality to external clients. An issue has been identified that is impacting clients who submit changes to pre-arrival release requests.

Following a submission of a pre-arrival release request change, clients are not receiving an RNS ANS Declaration Accepted notification even though the related cargo report has been submitted.

The Canada Border Services Agency (CBSA) recognizes the impact this issue has on clients and is actively working on a system resolution. Until a resolution is implemented, customs brokers and importers, if you wish to inquire about the status of your transaction, you can contact the Technical Commercial Client Unit (TCCU) at 1-888-957-7224 option 1, or you may contact the eManifest Regional Client Support (ERECS) group if your transaction is destined to one of the following ports:

Province/Region Location
Atlantic     St. Stephen, NB (POE 231)
Quebec     Lacolle, QC (POE 351)
Ontario     Lansdowne, ON (POE 456)
Ontario     Niagara Falls, ON (POE 427)
Ontario     Fort Erie, ON (POE 410)
Ontario     Windsor, ON (POE 453)
Ontario     Sarnia, ON (POE 440)
Prairie     Emerson, MB (POE 502)
Prairie     Coutts, AB (POE 705)
Pacific     Pacific Highway, BC (POE 813)
http://www.cbsa-asfc.gc.ca/prog/manif/contact-eng.html (choose Regional Client Support tab)

Carriers, if you use the receipt of the Declaration Accepted Notice for logistical purposes (e.g. to load your truck or to trigger the submission of your ACI cargo), the CBSA has made available the “Document Not on File Notice” to both EDI and Portal clients which can be used in a similar manner as the Declaration Accepted Notice.