Start Date/Time  2017-05-09 13 :30 ET 

Clients Affected: All clients and service providers who transmit trade data using EDI and Portal. 

We are experiencing delays in processing all EDI and portal messages. There is a backlog in processing data.

We are working to resolve this problem and will update our hotline as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. 

Action Required: 

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. 

The procedures to follow during system outages/interruptions can be found at:  http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.