Clients Affected: All clients and service providers who transmit trade data using EDI and Portal. 

The Technical Commercial Client Unit (TCCU) of the Canada Border Services Agency (CBSA) is committed to timely client support in resolving technical issues resulting from the use of Electronic Data Interchange (EDI) and Portal systems.

For us to be as efficient as possible in returning your call, please take note of the following tips when leaving us a voice mail message:

• Speak clearly and slowly. This allows us time to gather all of your information properly.
• Leave your name, company name, telephone number, extension number (if applicable) and sufficient detail regarding your technical issue.
• Use full words to help us understand the correct letter and number, such as “A as in Alfa, B as in Bravo.”  See below for a quick reference of a phonetic alphabet.
• Where possible, use a landline to avoid mobile phone interference. Please use the receiver and not a hands-free mode.
• Leave a secondary contact if it is close to the end of your work day or shift.

We strive to return calls as quickly as possible.  If you have not received a response to your voice mail message within two hours, please try your call again as there may have been a technical problem with your message.

Thank you for your cooperation.

Phonetic Alphabet: A - Alfa,  B - Bravo,  C - Charlie,  D - Delta,  E - Echo,  F - Foxtrot, etc.