CBSA Message (TCC17-154) - Resolved - Delays in Processing ALL EDI and Portal Messages

July 28, 2017

Notice received: Fri 2017-07-28 4:18 PM EDT

The system issue reported below has now been resolved. 

Clients Affected: All clients and service providers who transmit trade data using EDI and Portal. 

Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal. 

We are working to resolve this problem and will update our hotline as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance.


Topic(s): 
Release / System Updates/Outages & Delays at the Border
Information Source: 
Canada Border Services Agency (CBSA)
Document Type: 
Email Article