Clients Affected: All clients and service providers who receive electronic Daily Notices and Statements of Account.

Further to Bulletin TCC18-002 ‘Electronic Commerce Client Requirements Document (ECCRD) – complete package’, the format of the Daily Notice (DN) and Statement of Account (SOA) for commercial accounts has changed effective June 26, 2018.  The new layout provides more details and transactional visibility for the current accounting period.

To provide service providers and clients who receive electronic statements directly from the Canada Border Services Agency (CBSA) sufficient time to implement necessary system changes, the previous format will remain in use up to and including October 25, 2018*.  During this transition period, DNs and SOAs will be available in either the new or previous version. 

Service providers and clients will be required to notify the CBSA when they are prepared to receive DNs and SOAs in the new format. Until the CBSA receives this notification, clients will continue to receive DNs and SOAs in the previous format up to October 25, 2018*. At the end of the transition period, the old format will no longer be distributed, and clients must be prepared to process the new format.

*Tentatively scheduled.

Note - Once a service provider begins receiving DNs and SOAs in the new format, all related clients will also receive their statements in the same format.

Action Required:

If you receive your electronic DNs and SOAs directly from the CBSA:

1. If have not yet received the ECCRD required to receive the new DN and SOA formats, contact CBSA-ASFC_TCCU-USTCC [email protected]
2. When you are ready to receive the new DN and SOA formats, send an email to ARL Client Testing mailbox.  Include the start date, your BN15, and a list of BN15s and company names (if applicable).  All DNs and SOAs will be transitioned to the new version at the same time.
3. If you would like CBSA to review and validate your code changes made, please send an email to ARL Client Testing mailbox for further instructions.
4. As DNs and SOAs are now available for carrier and warehouse accounts with a valid BN9, if you are a carrier or warehouse operator and have applied to receive carrier or warehouse notices, or have you are a service provider and have clients that have applied for these notices, provide the BN9 for those accounts. 

If you receive DN and SOAs directly from a service provider, contact your service provider for further information regarding system upgrades that may be required.  It is the responsibility of the service provider to ensure their clients are able to receive communications in the appropriate formats.

Client Service /Contact Information: For questions about the contents of ARL statements, contact the CARM mailbox at [email protected]. For technical issues related to receiving electronic statements, contact the CBSA’s Technical Commercial Client Unit (TCCU) by phone at 1-888-957-7224 or by email at [email protected].