Clients Affected: All importers and brokers using the IID

The CBSA would like to advise stakeholders that the changes identified within this Addendum range from minor corrections/additional instructions to PGA legislative and regulation rule changes. Please note that any item highlighted as a Rule Change or Code Change will be available in the Testing environment in May 2019.  Following a 5-month period for client testing , the changes identified in this addendum will be migrated into CBSA’s Production environment in October 2019.

The changes are described in the Addendum document available from the Technical Commercial Client Unit (TCCU).

Copies of the Addendum documents can be requested via email at the Technical Commercial Client Unit (TCCU) mailbox : [email protected]. Please indicate in the subject line “ECCRD: SWI/IID Addendum“.

The Addendum documents are also available here:
Electronic Commerce Client Requirements Document (V4.0)
Document sur les exigences à l'égard des clients du commerce électronique (V4.0)

Alternatively, the TCCU is pilot testing a new online tool for the distribution and download of ECCRDs called GCcollab. Clients who are already subscribed as GCcollab members may log on to the TCCU’s page, select “Files”, select “ECCRD” and download a copy of the Addendum from the folder for Chapter 23.

Clients who haven’t yet subscribed to GCcollab and who would like to participate in the pilot test may do so by sending a request to the TCCU mailbox : [email protected]. Please indicate “GCcollab” in the subject line. The TCCU will then send you an official GCcollab invitation to join the group.

Client Service /Contact Information:
Policy Support
Program and Policy Management Division, OGD Programs Unit
[email protected]
Technical Support

Technical Commercial Client Unit (Client Testing/Onboarding)

• To obtain a copy of the IID Test/Certification Package
• To apply, test or certify for the IID
• To request a copy of the SWI IID ECCRD or PRD DIF
• For questions relating to the exchange of data with the CBSA

Email: [email protected]

Fax: 343-291-5482

Mailing address:
Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8

Technical Commercial Client Unit (Production Technical Support)

Business hours

• • Monday to Friday (except holidays)
  • 8 a.m. to 5 p.m. (ET)
  • Refer to our Services document to find out more about support provided during and after business hours.

 Telephone:

• • Canada and the United States: 1-888-957-7224
    • Option 1 for EDI transactions
    • Option 2 for Technical Portal Assistance
  • Overseas: 613-946-0762

Email: [email protected] (for non-urgent correspondence only)