Clients Affected: All clients who transmit data electronically and/or using the eManifest portal.

In the Client Service Survey last fall, some clients expressed concern with wait times on the telephone or via email, when contacting the TCCU.

One way to help keep wait times as low as possible for everyone is to consult the TCCU’s web pages: http://www.cbsa-asfc.gc.ca/eservices/menu-eng.html

Our web pages are intended to assist clients in resolving certain EDI/Portal problems by providing a variety of practical and current information.

We invite you to discover all of the information you can access including:

• Frequently asked questions (FAQs) under the “Client resources” tab;
• The CBSA’s Contingency plans, under the “Outages” tab; and 
• Under the “Contacts” tab, the “Contact list” link will bring you to a page where we have provided contact points throughout the CBSA and our partner OGDs where you can address specific questions. 

A Services Document is also available to clarify the TCCU support provided during and after business hours. http://www.cbsa.gc.ca/eservices/services-eng.html

By directing questions to the appropriate areas, the TCCU can better manage the questions for which it is truly responsible. 

Every question that can be answered by the TCCU web pages, is one less phone call or email to the TCCU, resulting in improved turn-around times.

Thank you for your cooperation.