Saturday, July 27th 2019 from 04:00 to 05:00 (ET), clients may experience delays on when submitting the Integrated Import Declaration (IID). Also, Participating Government Agencies (PGA) may experience delays in processing the IID.

Please note that during this time, the processing of the Document Image Functionality (DIF) will not be impacted.

Action Required:

Between 04:00 and 05:00 (ET), for urgent transactions, legacy Service Options OGD PARS (service option 463) / OGD RMD (service option 471) or paper release requests be will accepted.

Client Service /Contact Information:

Hotline: 1-888-957-7224 option 1 (EDI)

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7. Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.