CBSA Message (TCC19-076): RESOLVED - Integrated Document Image (IID) and Functionality (DIF) Outage

July 29, 2019

Message received on July 28, 2019 at 18:32

The messaging problem noted below has now been resolved. All systems are functioning normally.

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We are currently experiencing an outage for clients that submit Integrated Document Image (IID) and Document Image Functionality (DIF). During this outage, the CBSA is unable to process all incoming IID and DIF messages or send outbound messages such as acknowledgments, reject messages and notices

Please note, the CBSA is able to process all other release service options. 

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.


Accessible to: 
Everyone
Topic(s): 
Release / System Updates/Outages & Delays at the Border
Information Source: 
Canada Border Services Agency (CBSA)
Document Type: 
Email Article