CBSA Message (TCC19-120): UPDATE - Delays in Processing all Electronic Data Interchange (EDI)

October 30, 2019

Start Date/Time: 2019-10-30 01:30pm ET 

We are currently experiencing a delay in processing all inbound and outbound messages for all EDI connections. During this time, the CBSA is able to receive all incoming data but there is a delay in generating outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Action Required:

Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.

The procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.

Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed.


Accessible to: 
Everyone
Topic(s): 
Release / Release Options (Integrated Import Declaration (IID), PARS, RMD, etc.) / System Updates/Outages & Delays at the Border
Information Source: 
Canada Border Services Agency (CBSA)
Document Type: 
Email Article