CN’s Manual Billing Requirements

The following message is from CN’s Customer Support Centre.

Today, most customers provide their bills of lading electronically. When your shipments arrive at the CN terminal they are accompanied by paper documents, which must be reviewed to determine if a manual bill of lading should be entered by CN, or whether the electronic bill will be provided.

To reduce the confusion that this is causing, I would ask that you clearly print the words BILL MANUALLY on the top right corner of the first page of your documentation or FAX if you require CN to enter your bill of lading manually into our billing system.

Effective Monday June 20, any documentation that is not identified as BILL MANUALLY, will not be billed, and the related shipment will not move until the electronic document is received.

To get set up for electronic billing on our website, please register at www.cn.ca/register, or request access through [email protected].