CBSA Message (TCC17-120): Delays in Processing ALL EDI and Portal Messages

May 24, 2017

Message received: May 24, 2017 11:50 AM

Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
We are working to resolve this problem and will update our hotline as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

The procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.


Topic(s): 
Release / System Updates/Outages & Delays at the Border