The CARM Client Portal (CCP) onboarding process was updated on October 23rd to be smoother for clients while continuing to be secure. New registrants will still be asked a series of questions while registering their account as part of security protocols.
A key change will be for the user/Importer to provide information that the CCP will validate. More details below. Users will continue to be asked to answer two of the questions below, except in the case where information does not exist on the account. In those cases, users will only be presented with options where information exists for their account, and may only be required to answer one question. Revisions to the three question options are listed below:
Question 1:
The CCP will ask the user to provide a transaction number and the total duties and taxes on a B3 (Canada Customs Coding form) or through the electronic data interchange (EDI), associated with the transaction number entered. Zero dollar ($0.00) amounts are allowed.
Previously: The CCP would request information for specific transactions.
Currently: The user can select which transaction number and amount to provide.
Question 2:
Transaction payment amount: The Business Account Manager will be asked to select a date and enter a transaction payment amount made on the chosen date.
Previously: The CCP would ask for a specific payment.
Currently: The user can decide which payment and date to provide
Question 3:
Statement of Account balance: The Business Account Manager will be asked to select a date and enter the statement of account balance for the chosen date. Zero dollar ($0.00) amounts are not accepted.
Previously: The CCP would ask for the user’s last Statement of Account balance.
Currently: The user can decide which Statement of Account balance to provide.
If you have any questions, please contact [email protected].