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CBSA Message (ARL19-0205) – Amending ARL Bulletin 35 - Standard Subject Lines for Emails to CARM Mailbox

Clients Affected: All importers, brokers and services providers.

CBSA Accounts Receivable Ledger (ARL)

RE:  *Amendment* To enhance the process of prioritizing, tracking and resolving ARL related requests, the following standard subject lines are required for emails to the CARM mailbox.

ISSUE

SUBJECT LINES

EXAMPLES

To enhance the process of prioritizing, tracking and resolving ARL related requests, the following standard subject lines are required for emails to the CARM mailbox.

General inquiries, e.g.: electronic data interchange (EDI) payment, offsetting, and policy and process inquiries.

INQUIRY\[TOPIC]

INQUIRY\EDI PAYMENT

INQUIRY\OFFSETTING

INQUIRY\CENTRAL PAYMENT

INQUIRY\WEBINAR DATE

Opening balances that are in unexpected credit or debit positions.

OPENING BALANCE\[ACCOUNT#]\[MONTH YEAR]

OPENING BALANCE\12345\AUGUST 16

Transactions have not appeared on a daily notice (DN) or statement of account (SOA), AND missing DNs or SOAs.

MISSING TRANSACTION]\[ACCOUNT#]\[TRANSACTION#]

MISSING TRANSACTION\12345-123456789\08-23-2016

MISSING DN\[ACCOUNT#]\[DN DATE]

MISSING DN\12345\08-21-2016

MISSING SOA\[ACCOUNT#]\[ SOA DATE]

MISSING SOA\12345\MAY 2017

Request information on refund cheques. Also for disbursement status of a credit or for the associated cheque breakdown.

DISBURSEMENT\[CHEQUE# OR TRANSACTION#]

DISBURSEMENT\2739-111111

DISBURSEMENT\12345-123456789

Request for importer’s account balance overview report. *

IMPORTER ACCOUNT BALANCE OVERVIEW REPORT\ACCOUNT NUMBER

IMPORTER ACCOUNT BALANCE OVERVIEW REPORT\123456789RM0001

Adjustment is required for an older transaction **NEW**

NON CURRENT TRANSACTIONS\[ACCOUNT#]\[TRANSACTION#]

NON CURRENT TRANSACTIONS\[123456789RM0001]\[08-23-2016]

* only available once per fiscal year

 

 

Thank you for your continued support.

Action Required: Please ensure you follow the above in addressing your inquiries.

For questions about the contents of ARL or technical issues related to receiving electronic DNs and SOAs, contact the CBSA’s ARL Support team by email at [email protected].

Topic(s)

Accounting & Payment

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.