Skip to main content

CBSA Message: CCS / CADEX Scheduled Maintenance Outage

The following is a CBSA message (EDI-093).

For maintenance purposes, the CCS/CADEX system will be unavailable on 2013-12-14 05:00 to 2013-12-14 05:30 AND 2013-12-15 05:00 to 2013-12-15 05:30 EST. CADEX, Customs Declaration Message (CUSDEC) B3s and AO notification of release queries transmitted to the CADEX system will be affected by this outage.

We will update this message if the outage extends past the end date/time.  We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance:

Hotline:  1-888-957-7224 (option 1)

Regular Hours: Monday to Friday, 08:00 – 17:00 ET   Call the hotline for technical assistance and problems regarding the submission of trade data E.g. reject messages, via EDI or eManifest Portal.  eMail support is also available for EDI applications, testing and general inquiries at [email protected].

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7  Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions.  When calling the hotline, leave a detailed message and an officer will return your call.

Topic(s)

Release
System Updates/Outages & Delays at the Border
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.