CBSA Message: RESOLVED - TCC20-046 - TCCU Telephone System Issues

April 20, 2020

Start Date / Time: 2020-04-20 / 00:00 ET
End Date / Time: 2020-04-20 / 09:00 ET

The problem reported below has now been resolved. All systems are functioning normally.

Clients Affected: All clients and service providers who transmit trade data using EDI and Portal.

The Technical Commercial Client Unit (TCCU) is currently experiencing technical difficulties with its phone system. There is no estimated time of resolution.

Please note, all systems are functioning normally.

If you require assistance, please leave a message and an agent will return your call as soon as possible or for non-urgent issues, you may email the Technical Commercial Client Unit at [email protected].

We regret the inconvenience and thank you for your cooperation.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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