CBSA Message (TCC014-025) CCS / CADEX SCHEDULED Maintenance Outage

September 19, 2014

For system maintenance purposes, the CCS/CADEX system will be unavailable on Saturday September 20, 2014 from 05:00 to 05:30 (ET) AND Sunday September 21, 2014 from 05:00 to 05:30 (ET).

Submission of B3 declarations (CADEX, Customs Declaration Message (CUSDEC)) and AO notification of release queries transmitted to the CADEX system will be impacted by this outage.

We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.

Please be prepared to resume transmission once the system is available.

Hotline: 1-888-957-7224 (option 1)

Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI. eMail support is also available for EDI applications, testing and general inquiries at [email protected].

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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