For system maintenance purposes, all EDI applications will be unavailable on Sunday September 21, 2014 from 04:30 to 06:00 (ET) AND from 07:00 to 08:30 (ET). This includes: all incoming data or outbound messages such as acknowledgements, reject messages and notices, e.g. RNS, Completeness Notices.
We will update this message if the outage extends past the noted end date/time. We regret the inconvenience and thank you for your co-operation.
Client service support is available 24/7 should you require immediate assistance. Please refer to the Client Service/Contact Information below.
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
For brokers and importers, the procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/interruption-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. For information on the paperwork required at time of arrival please refer to the Highway Contingency Planning document which can be found at: http://www.cbsa-asfc.gc.ca/publications/pub/bsf5115-eng.pdf
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage.
Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data E.g. reject messages, via EDI or eManifest portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.