We are currently unable to process inbound and outbound data for clients using the direct connect named GEIS. During this time, the CBSA is unable to receive all incoming data or send outbound messages such as acknowledgements, reject messages and notices, e.g. RNS, Completeness through this direct connect.
We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
Action Required:
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
For brokers and importers, the procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/interruption-eng.html.
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. For information on the paperwork required at time of arrival please refer to the Highway Contingency Planning document which can be found at: http://www.cbsa-asfc.gc.ca/publications/pub/bsf5115-eng.html.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal.
Client service support is available 24/7 should you require immediate assistance.
Please refer to the Client Service/Contact Information below.
Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.
Topic(s)
Release
System Updates/Outages & Delays at the Border
Disclaimer
The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.