Notice received:Thurs 2017-10-12 10:15 PM EDT
Clients Affected: All clients and service providers who transmit trade data through the Customs Internet Gateway (CIG).
We are currently unable to process outbound data for clients using the CIG. During this time, the CBSA is unable to send outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness through the CIG.
We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
Client service support is available 24/7 should you require immediate assistance.
Action Required: If you are using the CIG, please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available.
The procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html&…;
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal.