CBSA Message (TCC17-200) - RESOLVED - Customs Internet Gateway (CIG) Outage-outbound only

October 13, 2017

Notice received: Fri 2017-10-13 9:11 AM EDT

Further to the problem reported below, we are now able to process outbound data for clients using the Customs Internet Gateway (CIG).

Clients Affected: All clients and service providers who transmit trade data through the Customs Internet Gateway (CIG).

We are currently unable to process outbound data for clients using the CIG. During this time, the CBSA is unable to send outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness through the CIG.

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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