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CBSA Message (TCC17-216) - Remembrance Day Holiday

Clients Affected: All clients and service providers who transmit trade data using EDI.

The Technical Commercial Client Unit (TCCU) of the Canada Border Services Agency Client service support will be available on the Remembrance Day holiday, Monday, November 13, 2017 between 08:00 and 16:00 (Eastern Time). Please note that support will be provided for production issues only by calling our hot line at 1-888-957-7224.

For urgent client service outside business hours and statutory holiday, please contact the TCCU hotline at 1-888-957-7224 option 1 and your enquiry will be answered by a TCCU officer. Also, please refer to the following CBSA website link that offers guidelines for clients using the TCCU’s after-hours/weekend/holiday pager service: http://www.cbsa-asfc.gc.ca/eservices/services-eng.html.

For accounting purposes:

B3 Entries processed and accepted between Saturday, November 11, 2017 and Tuesday, November 14, 2017 will appear on the daily notice (DN) sent on Wednesday, November 15, 2017.

The exchange rates from Saturday, November 11, 2017 to Tuesday, November 14, 2017 (inclusive) will remain unchanged.

Monday, November 13, 2017 will not be counted in the calculation of overdue B3 entries.

Should you have any questions concerning late accounting penalties, please contact Ashlee Bradbury (343) 291-7236 or Amit Jaitly (343) 291-7185.

Topic(s)

Release
System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.