CBSA Message (TCC18-032) – CORRECTION - Change to Single Window Initiative technical support

March 21, 2018

Clients Affected: All clients who transmit data electronically

Correction to the Single Window Initiative (SWI) email address

The Technical Commercial Client Unit (TCCU) would like to inform all external clients that starting April 1st, 2018 the Single Window Initiative (SWI) mailbox ([email protected]) will no longer be supported during and after business hours. As of April 1st, 2018, your Integrated Import Declaration (IID) inquiries should be directed to the TCCU.

If you have questions pertaining to an IID transmission, we invite you to look at the Services documents on the TCCU web pages. The Service Document clarifies the services provided by the TCCU during and after business hours, as well as the types of questions which should be referred to other areas, thus saving you a call or time waiting on hold during peak periods.

http://www.cbsa-asfc.gc.ca/eservices/services-eng.htm

Please note that if you rely on your service provider for troubleshooting system errors and reject messages, we ask that you continue to contact your service provider for your IID inquiries.

Topic(s)

CBSA Other

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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