Clients Affected: All clients and service providers who transmit trade data through Direct Connect.
For maintenance purposes, all Direct Connect connections will encounter a 30 minutes outage on Tuesday, July 10 2018 between 03:00 and 04:00 (ET). During this time, the CBSA will be unable to receive all incoming data or send outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness through direct connect connections.
If you have questions as to whether you are impacted by this Direct Connect outage, please contact your company’s IT team or service provider, as applicable.
We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.
Action Required:
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the communication is restored.
The procedures to follow during system outages/interruptions can be found at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage.