CBSA Message (TCC18-137) – RESOLVED - eManifest Portal Status is in “Updating”

October 25, 2018

Notice received: Wednesday 2018-10-24 10:50 PM EDT

Clients Affected: All clients who submit their trade data using the eManifest portal.

The status problem reported below has been resolved. If, however, you have trade data which continues to reflect an effective status of ‘Updating’ please refer to the Action Required section for further instruction.

Clients may be experiencing difficulties where the trade data is in “Updating” status.

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Action Required:

Regarding trade data that remains in ‘Updating’ status, clients have two options:

Resubmit the trade data by creating new Portal Trade Documents using new Cargo Control Numbers (CCNs)/ Conveyance Reference Numbers (CRNs).
Follow the contingency procedures, outlined below, for these particular shipments only.

In all other cases, please revert to normal processing of trade data.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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– Donna, a CCS and CTCS Designate