Clients Affected: All clients and service providers who transmit trade data using EDI.
The Technical Commercial Client Unit (TCCU) office will be closed for the Easter holiday from Thursday, April 18, 2019 at 17:00 (Eastern Time) until Monday, April 22, 2019 at 08:00 (Eastern Time). On Monday, April 22, 2019 between 08:00 and 16:00 (Eastern Time), officers will be available at 1-888-957-7224 to respond to production issues only.
CADEX reports will run on the evenings of Thursday, April 18, 2019 and Tuesday, April 23, 2019. The rates of exchange appearing on the report generated on the morning of Friday, April 19, 2019 will remain in effect from Friday, April 19, 2019 until Tuesday, April 23, 2019 inclusive.
Client Service /Contact Information:
Hotline: 1-888-957-7224 (Option 1)
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI. eMail support is also available for EDI applications, testing and general inquiries at [email protected].
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.