Clients Affected: All clients and service providers that transmit trade data using eManifest Portal
The Technical Commercial Client Unit (TCCU) office will be closed for the Easter holiday from Thursday, April 18, 2019 at 17:00 (Eastern Time) until Monday, April 22, 2019 at 08:00 (Eastern Time). On Monday, April 22, 2019 between 08:00 and 16:00 (Eastern Time), officers will be available at 1-888-957-7224 to respond to production issues only.
Please note that TCCU provides after hours support for urgent matters only. Please call 1-888-957-7224 and follow the prompts to leave a detailed message. An officer will return your call.
Client Service /Contact Information:
Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data E.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for technical assistance or problems requiring immediate assistance with their trade data submissions. When calling the hotline, leave a detailed message and an officer will return your call.