Clients Affected: All clients and service providers who transmit EDI IID trade data to CBSA.
The Single Window Initiative (SWI) enables Importers and Customs Brokers to use Service Option 911 to provide an electronic Integrated Import Declaration (IID) to the Canada Border Services Agency (CBSA) for the nine Participating Government Departments and Agencies (PGAs). The IID can be for both non-regulated and regulated commodities.
The Canada Border Services Agency would like to take this opportunity to remind all clients of the Single Window Initiative appropriate contacts.
Policy support:
Program and Policy Management Division, OGD Programs Unit
[email protected]
Technical support:
Technical Commercial Client Unit (Client Testing/Onboarding)
- To obtain a copy of the IID Test/Certification Package
- To apply, test or certify for the IID
- To request a copy of the SWI IID ECCRD or PRD DIF
- For questions relating to the exchange of data with the CBSA
Email: [email protected]
Fax: 343-291-5482
Mailing address:
Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8
Technical Commercial Client Unit (Production Technical Support)
Business hours
Monday to Friday (except holidays)
8 a.m. to 5 p.m. (ET)
- Refer to our Services document to find out more about support provided during and after business hours.
Telephone:
Canada and the United States: 1-888-957-7224
- Option 1 for EDI transactions
- Option 2 for Technical Portal Assistance
Overseas: 613-946-0762
Email: [email protected] (for non-urgent correspondence only)
Regulated Commodities — Data Element Matching Criteria
Trade Chain Partners (TCPs) can use the Data Element Matching Criteria Tables to identify commodities regulated by a particular PGA program.
For more information contact [email protected].