Notice received: Thursday 2019-08-22 3:35 PM ET
Electronic Data Interchange (EDI) Maintenance
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Start Date/Time |
End Date/Time |
Clients Affected: |
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2019-08-25 / 05:15 ET 2019-08-25 / 06:15 ET |
2019-08-25 / 06:15 ET 2019-08-25 / 07:30 ET |
All clients and service providers who transmit trade data using EDI |
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Description: |
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Sunday August 25, 2019 from 05:15 to 06:15 (ET): all EDI applications will be unavailable. This includes: all incoming data or outbound messages such as acknowledgements, reject messages and notices, e.g. RNS, Completeness Notices during this time. Sunday August 25, 2019 from 06:15 to 07:30 (ET): there might be a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI. |
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Action Required: |
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Please refer to the contingency procedures outlined at: http://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html or be prepared to resume transmission once the system is available. For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal during this outage, however, they will be held in a queue for processing until the outage is completed. |
SWI Maintenance
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Start Date/Time |
End Date/Time |
Clients Affected: |
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2019-08-25 / 05:30 ET |
2019-08-25 / 07 :30 ET |
All clients and service providers who transmit trade data using the Integrated Import Declaration (IID) |
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Description: |
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Sunday August 25, 2019 from 05:30 to 07:30 (ET): the CBSA will not be able to process IID transmissions or send outbound messages such as acknowledgments, reject messages and notices related to the IID. |
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Action Required: |
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Between 05:30 and 07:30 (ET), for urgent transactions, paper release requests will accepted. |
eManifest Portal
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Start Date/Time |
End Date/Time |
Clients Affected: |
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2019-08-25 / 05:30 ET |
2019-08-25 / 07:30 ET |
All clients who submit their trade data using the eManifest portal. |
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Description: |
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Sunday August 25, 2019 from 05:30 to 07:30 (ET): CBSA will receive your trade document but there might be a delay in sending responses messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through Portal. Your trade data might be in an “Updating” status. |
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Action Required: |
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For highway carriers, if you are proceeding to the border during this delay, please ensure all drivers are provided with the correct paperwork to present at arrival. |
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Client Service /Contact Information: |
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Hotline: 1-888-957-7224 Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below. After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call. |
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Additional notes: |
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We will update this message if any outages extend past the end date/time. We regret the inconvenience and thank you for your cooperation. |