Clients Affected: Highway Carriers
Effective December 9th, 2019, The Canada Border Services Agency (CBSA) has introduced two notices that will advise certain Highway Carriers that a shipment is eligible to use a certain FAST Lane or is NO longer eligible to use a certain FAST lane.
As a result, changes have been identified in the following documents:
- Electronic Commerce Client Requirements – Chapter 11 – Advance Commercial Information (ACI).eManifest Notices – Main document
- Electronic Commerce Client Requirements – Chapter 11 – Advance Commercial Information (ACI).eManifest Notices – Summary of Changes
- Electronic Commerce Client Requirements – Chapter 11 – Advance Commercial Information (ACI).eManifest Notices – Appendices A, B, D, O, P, S
Copies of the documents can be requested via email at the Technical Commercial Client Unit (TCCU) mailbox : [email protected]. Please indicate in the subject line “ECCRD – Chapter 11 - Notices”
Alternatively, the TCCU is pilot testing a new online tool for the distribution and download of ECCRDs called GCcollab. Clients who are already subscribed as GCcollab members may log on to the TCCU’s page, select “Files”, select “ECCRD” and download a copy from the folder for Chapter 11.
Clients who haven’t yet subscribed to GCcollab and who would like to participate in the pilot test may do so by sending a request to the TCCU mailbox : [email protected]. Please indicate “GCcollab” in the subject line. The TCCU will then send you an official GCcollab invitation to join the group.
Also, Highway Carriers who would like to receive the new notices, via EDI, must register with the CBSA to become EDI clients. This includes Highway Carriers who are already certified.
Please contact the TCCU to obtain the revised testing and certification documentation.
Thank you for your cooperation.
Client Service /Contact Information:
Policy Support [email protected]
Technical Support
Technical Commercial Client Unit (Client Testing/Onboarding)
Email: [email protected]
Fax: 343-291-5482
Mailing address:
Canada Border Services Agency
355 North River Road, 6th Floor, Tower B
Ottawa ON K1A 0L8
Technical Commercial Client Unit (Production Technical Support)
Business hours
o Monday to Friday (except holidays)
o 8 a.m. to 5 p.m. (ET)
o Refer to our Services document to find out more about support provided during and after business hours.
Telephone:
o Canada and the United States: 1-888-957-7224
Option 1 for EDI transactions
Option 2 for Technical Portal Assistance
o Overseas: 613-946-0762
Email: [email protected] (for non-urgent correspondence only)