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CBSA Message (TCC20-052): Electronic Data Interchange (EDI) Processing Delay

Start Date / Time: 2020-05-06 / 14:30 ET
End Date / Time: 2020-05-06 / 16:15 ET

The problem reported below has now been resolved. All systems are functioning normally. Clients can revert to normal procedures.

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We are currently experiencing a delay in processing all inbound and outbound messages.  During this time, the CBSA is unable to receive all incoming data or send outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.  

We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.

Action Required

The procedures to follow during system outages/interruptions can be found here.  

For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival.  The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.

Alternatively, if you already have an eManifest  Portal account set up, you may submit  trade documents through the Portal.

Topic(s)

ACI, Conveyance & Cargo Reporting
Release
System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.