Start Time: 2020-05-06 / 2030 hrs.
End Date / Time: 2020-05-07 / 14 :35 ET
UPDATE: 2020-05-07 3:15 pm ET
The problem reported below has now been resolved. All systems are functioning normally.
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Clients Affected: All clients and service providers who transmit trade data using EDI and Portal.
Please note that CBSA is receiving and processing EDI and Portal inbound data. However, there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS, Completeness Notices through EDI and Portal.
We are working to resolve this problem and will update this message as soon as more information is available. We regret the inconvenience and thank you for your cooperation.
Action Required:
Please refer to the contingency procedures outlined below or be prepared to resume transmission once the system is available. The procedures to follow during system outages/interruptions can be found here: https://www.cbsa-asfc.gc.ca/eservices/contingency-urgence/menu-eng.html
For highway carriers, if you are proceeding to the border during this outage, please ensure all drivers are provided with the correct paperwork to present at arrival. The CBSA will accept paper documentation during an outage and no AMPS penalties will be issued for ACI related infractions resulting from this outage.
Alternatively, if you already have an eManifest Portal account set up, you may submit trade documents through the Portal.