Start Date / Time: 2020-06-11 / 10 :14
UPDATE / TIME: 2020-06-17 / 12 :32
UPDATE: Please be advised the CBSA is continuing to investigate the system problem reported below.
Clients Affected: All clients and service providers who transmit trade data using EDI.
The CBSA is experiencing a system delay in processing releases that are related to some marine cargo control documents. As a result of this delay, the CBSA is receiving all incoming data but there can be a delay in processing and sending outbound message such as acknowledgments, reject messages and notices.
We are working to resolve this problem and we regret the inconvenience. Thank you for your cooperation.
Action Required:
- Continue to transmit EDI release requests;
- Where no response is received within normal timelines, clients may:
- Submit two copies of the cargo control document with a barcoded or handwritten transaction number to the CBSA office of release, for manual processing;
- A BSO will process and provide a stamped copy of the de Authority Copy, as proof of release.
Note that email should be used at the following locations:
|
Port |
Name |
|
|
809 |
Metro Vancouver |
|
|
495 |
Toronto |
|
|
395 |
Montreal |
|
|
009 |
Halifax |
Where email is used:
- The Subject must be “Systems Outage Contingency Release – [transaction number]”;
- One copy of the cargo control document must be attached in PDF format only. Other file formats are not permitted.
Full paper release requests, including any applicable OGD permits, must be submitted for EDI Exceptions listed in D17-1-4, or in the event of a systems outage that impacts transmission of EDI release.
Client Services / Contact Information
If you require further information on these updated procedures, please contact the applicable location at the email address listed above.
Hotline: 1-888-957-7224
Regular Hours: Monday to Friday, 08:00 – 17:00 ET Call the hotline for technical assistance and problems regarding the submission of trade data, e.g. reject messages, via EDI or eManifest Portal. eMail support is also available for EDI applications, testing and general inquiries at the emails outlined below.
After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutory holidays – 24/7 Call the hotline for urgent technical assistance. When calling the hotline, leave a detailed message and an officer will return your call.
The Services Document clarifies which issues should be directed to the TCCU hotline, during and after business hours, as well as the types of questions to be referred elsewhere. This resource can be found here.