EICS Bulletin - The EDI/PWS system functionalities have been restored

August 14, 2019

Notice from Global Affairs Canada received: Wednesday 2019-08-14 2:06 PM ET

Due to technical issues, all applications submitted to EICS via EDI or PWS between 2019-08-09 08:48:00 EST and 2019-08-12 16:15:00 EST have been rejected.

If not already done so, please resubmit any EDI/PWS transmissions sent between 2019-08-09 08:48:00 EST and 2019-08-12 16:15:00 EST.

We apologize for any inconvenience this has caused.

EDI/PWS applications submitted during the outage period should not result in billable transactions, but should any duplicate applications that have been submitted in error due to the EDI technical issues can be reimbursed. Please quote the following message when submitting Cancellation Requests to obtain credit:
“Duplicate request due to EDI/PWS issues”

Should you have any questions, please do not hesitate to contact the EICS Help Desk.
1-613-944-1265 | 1-877-808-8838
Fax/tél. 613-996-3205
[email protected]

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Global Affairs Canada (GAC)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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