EICS Bulletin - technical difficulties update

August 13, 2019

Notice from Global Affairs Canada received: Tuesday 2019-08-13 10:06 AM ET

We are continuing to experience some technical difficulties with EDI submissions in EICS. We will send a notification as soon as the EICS system functionality has been fully restored.

The process for submitting manual applications, as needed, is not affected at this time.

For applications that have processed:
Duplicate Applications submitted in error due to the EDI technical issues can be reimbursed. Please quote the following message when submitting Cancellation Requests to obtain credit:
“Duplicate request due to EDI issues”

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Global Affairs Canada (GAC)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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