EICS/EXCOL Bulletin - technical difficulties

April 18, 2019

Notice received: Wednesday 2019-04-17 4:09 PM EDT

We are presently experiencing technical difficulties with EICS/EXCOL. Technicians are currently working to resolve the issue.

Reported Issue #1 (EICS):

Error Message stating :
Message from webpage “Unable to locate the server. The server does not have a DNS entry.”

Fix: Ensure that the “entrust.ini” file, located under C:\Program Files\EICS-SCEI Direct\ , contains the following line:
initialBrowserURL=http://eics-scei.gc.ca/eicsv4/withwindowframe.asp

Reported Issue #2 (EICS):

Error Message stating :
Error from Secure Server “Unencrypted text response received from secure server… The Entrust/Direct server detected a security problem while processing a request. Error accepting Entrust/Session context”

Fix: Log off from Entrust-Direct and log on again.

Please continue to contact the Help Desk via email ([email protected]) to report other technical problems you might encounter.

We will send a notification as soon as EICS/EXCOL will be available.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Global Affairs Canada (GAC)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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– Donna, a CCS and CTCS Designate