National Import Service Centre working to prioritize workload / Centre de service national à l’importation s’efforce de prioriser la charge de travail

March 27, 2020

Notice received: Friday 2020-03-27 2:58 PM ET

The CFIA is aware that the COVID-19 pandemic is having operational impacts for our industry partners. The National Import Service Centre is working to prioritize the workload, while experiencing a higher call volume than normal.

Please refrain from calling to check on the status of your shipment, unless submitted via IID and four hours has passed since submission.

You may also wish to contact us via email at [email protected] for information on your shipments.

In addition, during this period and until further notice, we will only be accepting enquiries via email during weekends.

We wish to ensure that you are kept informed as we all navigate the ever-changing COVID-19 outbreak. To this end, we have also established a web page,

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canadian Food Inspection Agency (CFIA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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