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NISC service change during upcoming statutory holidays - April 9 to 14

This message is for all importers and customs brokers who do business with the Canadian Food Inspection Agency (CFIA) National Import Service Centre (NISC).  

Please be advised during the upcoming statutory holidays (April  9th to 14th, 2020), the NISC’s service hours will remain from 7am to 3am (Eastern Standard time) but its telephone lines (1-800-835-4486 and 1-877-493-0468) will not be monitored from 6:00PM on April 9th to 7:00AM on April 14th  EST. If you require assistance from NISC during this period, please email [email protected].  

For more information about the NISC, visit the Agency’s website.

Changement de Service du CSNI durant les prochains jours fériés - du 9 au 14 avril

Ce message s’adresse à tous les importateurs et courtiers en douane qui font affaire avec le Centre national de services à l’importation (CSNI) de l’Agence canadienne d’inspection des aliments (ACIA).

Veuillez noter que pendant les prochains jours fériés (du 9 au 14 avril 2020), les heures de service du CSNI demeureront de 7 h à 3 h heure normal de l’Est (HNE), mais les lignes téléphoniques (1-800-835-4486 and 1-877-493-0468) ne seront pas surveillées à compter de 18 h le 9 avril jusqu’à 7 h le 14 avril (HNE). Si vous nécessitez l’aide du CSNI au cours de cette période, veuillez envoyer un courriel à [email protected].  

Pour plus de renseignements au sujet du CSNI, visitez le site Web de ACIA.

Topic(s)

Other Government Departments (OGDs) Requirements

Information source

Canadian Food Inspection Agency (CFIA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.