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Procedures for Faxing Documents to the National Import Service Centre (NISC)

The Canadian Food Inspection Agency (CFIA) has seen an increase in the number of image/titling issues appearing within the CFIA's Digital Document Store (DDS) when receiving import documentation by fax from importers/brokers. This issue occurs when the system is unable to properly identify and read documents.

To resolve this issue and speed up processing, the CFIA is recommending importers/brokers adhere to specific guidelines when submitting import documentation to the CFIA's National Import Service Centre (NISC). Adhering to the recommended guidelines will increase the NISC's ability to locate, confirm receipt and process submitted import documentation more efficiently.

The guidelines can be found at:
http://inspection.gc.ca/food/imports/commercial-importers/eng/1362502974116/1362503037719

If you require further assistance with this issue, please contact the National Import Service Centre (NISC) at 1-800-835-4486.

Please note, there is currently more than one form 5272 available on CFIA’s website. The correct one to use is here:
http://www.inspection.gc.ca/about-the-cfia/forms-and-publications/forms-catalogue/eng/1328823628115/1328823702784

Topic(s)

Other Government Departments (OGDs) Requirements

Information source

Canadian Food Inspection Agency (CFIA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.