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TCC23-094 - Remembrance Day Holiday / TCC23-094 - Congé du jour du souvenir

Clients Affected

All importers, brokers and services providers who use EDI to transmit their data

Description

The Technical Commercial Client Unit (TCCU) will be available on the Remembrance Day holiday, Monday, November 13, 2023 between 08:00 and 16:00 (Eastern Time). Please note that support will be provided for production issues only by calling our hot line at 1-888-957-7224

For accounting purposes:

The exchange rates from Saturday, November 11, 2023 through Tuesday, November 14, 2023 (inclusive) will remain unchanged. 

Monday, November 13, 2023 will not be counted in the calculation of overdue B3 entries.

For urgent client service outside business hours and statutory holidays, please contact the TCCU hotline at 1-888-957-7224 and your enquiry will be answered by a TCCU officer. Also, please refer to the following CBSA website link that offers guidelines for clients using the TCCU’s after-hours/weekend/holiday pager service: http://www.cbsa-asfc.gc.ca/eservices/services-eng.html.

Congé du jour du souvenir

Les clients affectés

Tous les importateurs, courtiers et fournisseurs de services qui utilisent l’EDI pour transmettre leurs données.

Description

Veuillez prendre note que l'Unité des services techniques aux clients commerciaux (USTCC) sera disponible le Jour du souvenir, le lundi 13 novembre 2023, entre 08h00 et 16h00 HE. Veuillez noter que le soutien technique sera offert pour les questions de production seulement en appelant la ligne téléphonique au 1-888-957-7224.

Informations concernant les déclarations B3:

Les taux de change de samedi le 11 novembre 2023 à mardi le 14 novembre 2023 (inclusivement) demeurent inchangés.

Lundi le 13 novembre 2023 sera exclu du calcul relativement aux déclarations tardives.

Pour les urgences après les heures ouvrables et les journées fériées, veuillez contacter la ligne téléphonique de l’USTCC au 1-888-957-7224 et un agent vous rappellera. De plus, veuillez consulter le lien internet suivant: http://www.cbsa-asfc.gc.ca/eservices/services-fra.html qui explique la marche à suivre pour les clients qui utilisent le service à la clientèle de l’USTCC offert après les heures ouvrables.

Topic(s)

Release - General
System Updates/Outages & Delays at the Border
Accounting & Payment

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.