CARM Road Maps

All roads lead to CARM...

The CSCB has added a series of road maps to its Road to CARM roadside assistance toolkit in order to simplify the journey which lies ahead in preparation for the full implementation of CARM coming this October 2023. 

There are currently three sets of road maps available to guide you through the processes for 1 -  The Life of a Shipment, 2 - CARM Client Portal (CCP) Registration, and 3 – Delegation of Authority, both internally among employees and externally among importers and customs brokers and other service providers, and with other road maps soon to follow!

In need of roadside assistance?  Access the CSCB Road to CARM for the most current information & tools. Members, Preferred Business Clients and CCS and CTCS Designates only!

We have the following process maps to help guide your journey:

Life of a Shipment

CARM Client Portal (CCP) Registration

Delegation of Authority – Access to my Employer

Delegation of Authority – Manage my Business Relationships

Release Prior to Payment (coming soon)

What is a Process Map (Road Map) and How to Read One:

Process mapping is a technique used to visually map out processes. The purpose of process mapping is to communicate how a process works in a concise and straightforward way. Each process map contains common features used to identify certain items.

Swimlanes – Defines who is responsible for each task within the swimlane. 

Arrows – Indicates the direction in which the flowchart should be read.

Shapes – Each shape represents certain action:

Rectangle – Shows an action or task that needs to be done.

Diamond – Shows a point at which a decision needs to be made. The arrows flowing from the shape are labeled with the choices.

Oval – Shows the ending point of the process. There may be multiple ending spots depending on the steps taken during the process.

Colours – Each colour also represents certain actions:

Green – Shows the starting point of the process.

Blue – Shows an action or task that needs to be done.

Yellow – Shows a point at which a decision needs to be made. The arrows flowing from the shape are labeled with the choices.

Red – Shows the ending point of the process. There may be multiple ending spots depending on the steps taken during the process.

Yellow Outlines – Shows when a step contains additional information or hyperlinks to additional information.

Last Updated – Shows the date on which the process map was last edited.

How to navigate the CARM Road Maps: