Module Description
The goal of this module is to assist you in understanding the role of the customs broker, customs brokerage management, the scope of customs brokerage services, and the broker/client relationship, including how critical retention strategies and client satisfaction contribute to building a successful business.
The following topics are covered in this module:
- So You Want to be a “Customs Broker”
- Tools and Tips for Customs Brokers
- Role of the Customs Broker, Customs Brokerage Management and Brand
- Risk Management and Trade Facilitation
- Role of the Broker and Best Practices in Compliance
- Client Satisfaction and Retention Strategies – Defining Success Factors
- Customs Broker Performance and Measurement – Key Performance Indicators (KPIs)
Enrolment in the CTCS modules is available to CTCS Program participants and any person wishing to advance their knowledge on specific subjects of interest. You may enrol in a CTCS module at any time.
You have access to the course for a period of 180 days starting from the day you start the course. You can take your final exam at any time within these 180 days. If you take the exam before the 180th day, you will still retain access to the course for the full duration of 180 days.
The fee for each CTCS module is CDN$395 plus applicable taxes.
Further details about the CTCS modules, such as examinations, are available in the Academic Policy, Conditions and Fees.
The CSCB requires written notice by email of course or program withdrawals.
Withdrawal from enrolment in one module
Students may withdraw from a CTCS module at any time; however, there will be no refund of tuition fees when notice of withdrawal is received after the student has gained access to the course materials.
Withdrawal when bundle of three modules has been purchased
Students may withdraw from a CTCS module, purchased as part of a bundle of three, at any time; however, there will be no refund of tuition fees when notice of withdrawal is received after gaining access to the course materials of one or more modules.