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CARM Bulletin 5419 - CAD Adjustment Rejection

When an adjustment request is rejected, the reason for the rejection can be found as follows:

  • Single CAD Adjustments rejected within legislative time limits: On the Statement of Adjustment (SoAdj) and on the rejected version of the Commercial Accounting Declaration (CAD) under the Commodity Remarks field.
  • Single CAD Adjustments rejected outside of legislative time limits: On an ad hoc notification available on the CARM Client Portal (CCP) with the Subject field containing the CAD transaction number.
  • Mass Adjustment Cases: On an ad hoc notification available on the CCP with the Subject field containing the Mass Adjustment case number.

For guidance on how to view ad hoc notifications see CARM User Guide – View Notifications.

Adjustments missing rejection reasons

If a reason for rejection has not been provided in the SoAdj, CAD or via ad hoc notification, clients can contact the CBSA as per below:

Single Adjustments: Send an email with the details of your inquiry, and in the subject line enter “Missing Rejection Reason - <insert CAD transaction number>”

Mass Adjustment cases: Send an email with the details of your inquiry, and in the subject line enter “Missing Rejection Reason - <insert Mass Adjustment case number Number>”

  • Books and records located in Quebec, Atlantic, Northern Ontario, or outside Canada: [email protected]
  • Books and records located in GTA, Pacific, Prairie, or Southern Ontario: [email protected]

Important Notes

  • Only the regional mailboxes listed above respond to rejection inquiries.

Do not contact the CARM Client Helpdesk, CBSA Headquarters, or the CBSA BIS line, as inquiries will be redirected to the appropriate regional mailbox.

Link: https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/public-bulletins

 

Topic(s)

CBSA Assessment and Revenue Management (CARM)

Information source

Canada Border Services Agency (CBSA)
Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.