CARM Bulletin 5421 - Issues with Email notifications

July 16, 2026

From CBSA CARM Bulletin 5421 - Issues with Email notifications -

We are currently experiencing a technical issue with our automated emails. Some external email providers may block or reject notifications from the CARM Client Portal. As a result, you might not receive your usual email updates after performing certain activities in the portal. We are actively working to fix this as quickly as possible.

While our systems are being updated, users are encouraged to log in directly to the CARM Client Portal regularly to review notification messages on pending actions, and status updates.

You may reference User Guide - View notifications to learn how to review notifications.

We apologize for the inconvenience and thank you for your patience. We will provide updates as new information is available.

https://ccp-pcc.cbsa-asfc.cloud-nuage.canada.ca/en/public-bulletins

Topic(s)

CBSA Assessment and Revenue Management (CARM)

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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