CBSA Message (TCC18-087) – Maintenance Outage for Document Image Functionality (DIF) Outage and delay in PGA decision processing

July 23, 2018

Clients Affected: All clients and service providers who transmit trade data using the Integrated Import Declaration (IID) and Document Image Functionality (DIF)

For maintenance purposes, there will be an outage on Tuesday, July 24 from 02:00 and 05:00 (ET). During this outage, the CBSA is unable to process the DIF. As a result of this outage, the IID transmission related to the DIF may get rejected.

Also, Participating Government Agencies (PGA) may experience delays in processing the Integrated Import Declaration (IID).

Please note that the CBSA will be able to process all other release service options.

We will update this message if the outage extends past the end date/time. We regret the inconvenience and thank you for your cooperation.

Client service support is available 24/7 should you require immediate assistance.

Action Required: For urgent transactions, please proceed with legacy Service Options OGD PARS (service option 463) / OGD RMD (service option 471) or with paper release request.

Topic(s)

Release

System Updates/Outages & Delays at the Border

Information source

Canada Border Services Agency (CBSA)

Disclaimer

The foregoing information is provided for informational purposes only and is not intended as, nor should it be considered, professional advice or a substitute for conducting your own thorough research and review. Before making any decisions or taking any action based on the information provided, you should conduct your own independent investigation and/or seek professional advice from a qualified expert in the relevant field. The CSCB disclaims all liability for actions taken or not taken based on the information provided.

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